At RXNICOTINE, we want you to feel confident in your purchase. Your pre-order is backed by our 30-Day Money Back Guarantee, valid after you receive your product.

Refunds are available only if the product is unopened, unused, and in its original packaging. Because RXNICOTINE pre-orders are made to order, we are unable to cancel or change an order once it has been placed or shipped.

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Returns, Refunds, Replacements & Exchanges

• Returns for refunds/store credit/exchanges are offered only within 30 days of your delivery date.

• All return items must be unused, unopened, and complete with original packaging.

• To complete your return, we require proof of purchase (receipt or order confirmation).

• Return shipping costs are the responsibility of the customer.

• We do not refund original shipping & handling, shipping protection, or transaction fees. These costs will be deducted from any approved refund or credit.

• Once the order has shipped, we are unable to cancel the order.

• Please ensure return items are packaged securely and sent with a trackable, insured shipping service. We cannot take responsibility for items lost or damaged in transit.

• Refunds are processed in USD back to your original payment method. Please allow 7–10 business days after approval for funds to appear on your statement.

• Refunds may only be issued once per order.

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Damaged or Defective Orders

In the unlikely event your order arrives damaged or defective:

• Contact us within 72 hours of delivery at 📧 support@rxnicotine.com with your order number and photos or videos of the issue.

• RXNICOTINE may require return of the damaged items before issuing a replacement or refund.

• We will do our best to resolve your case as quickly as possible.

Please note: RXNICOTINE is not responsible for incorrect shipping addresses entered by the customer at checkout.

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Restocking Fee

RXNICOTINE reserves the right to charge a restocking fee on returned items, equal to the greater of $3.00 per unit OR 20% of the item’s MSRP.

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How to Request a Return

1. Email us at 📧 support@rxnicotine.com with your order information, reason for return, and a photo of the product(s).

2. Once approved, we will provide a return address and instructions.

3. Ship the product back using a trackable service and provide tracking details to our team.

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IMPORTANT NOTICE: You must carefully read and agree to our Terms of Service, Disclaimer, Age Policy, Refund Policy, Privacy Policy, and Shipping Policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read and agreed to all of the linked policies.